FAQ's

Please contact us at the support email: support@wiredroastus.com Kindly provide your purchase invoice and issue details. Our team will respond within 1 - 2 business days.

1.All products are covered by a 24-month warranty.

2.The warranty period starts from the day after the date indicated on the invoice. For online orders, the warranty period starts from the day after the product is signed for. If the customer cannot provide a valid proof of purchase, the warranty period is calculated as 3 months from the product’s production date.)

The product warranty covers manufacturing defects and functional issues under normal usage conditions. However, physical damage caused by improper use is not covered.

Once your order has shipped, we will provide you with a tracking number to track your package. A shipment notification, including the tracking information will be sent to your email address when your order is processed and leaves our facility.

Customer can only request an order cancellation if we are unable to fulfill and ship your order within 7 business days. You may also cancel your order if your item has not been shipped. Once the item is shipped, your order cannot be cancelled. If the customer refuses the package upon delivery, the customer will be charged for a 10% restocking fee.

Due to the nature of the item, ground shipping will be the only option.

Your order will be shipped by the carrier that can best meet the delivery timeframe; we will use either FEDEX, DHL or UPS.

Free shipping for orders over $99.

$9.9 shipping fee for orders under $99.

The delivery time will depend on your delivery location. You can check the tracking number through the Carrier’s website for your order delivery time. Please note that your tracking information may not be available through the system for up to 72 hours from the time the order is placed.

Yes, refunds are available for eligible returns.

Yes. If you encounter quality issues within 30 days of purchase, we offer a free exchange service.

Step 1: Submit Your Request: kindly contact us via email with your order number and details about the return or exchange.

Step 3: Receive Confirmation: after we receive the product, we will process your return or exchange within 3-5 business days and notify you of the outcome.

Learn more on our returns&refunds page.